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  • How do I join my YourVirtualSanta Encounter?

    After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab of your default browser. When prompted, enter the name given on your booking....
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  • How do I enable my microphone and camera?

    Your browser may request permission to use your camera and microphone when the Santa Encounter launches. You may also need to turn on your camera and microphone if you have used a control on your computer to turn them off. There are options within the San...
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  • I clicked the link but I am not in the Santa Encounter yet. What do I need to do?

    If you can see ‘Waiting for Santa, Mrs Claus or an Elf’ on your screen, your Santa Encounter time has not yet started. When prompted, enter your name (as it appears on your booking) and click to let the Tech Elf know you are waiting to join.
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  • How do I turn my microphone off/on?

    The bottom centre icons control your participation in the Santa Encounter. Clicking the microphone icon mutes and unmutes your microphone. Clicking the small down arrow on the microphone icon will bring up additional microphone settings. You can also pres...
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  • How do I turn my camera off/on?

    The bottom centre icons control your participation in the Santa Encounter. Clicking the video icon turns your video off/on. Clicking the small down arrow on the video icon will bring up additional camera settings. You can also press the V key to toggle th...
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  • How do I leave the Santa Encounter?

    The bottom centre icons control your participation in the Santa Encounter. The red phone icon ends your participation in the Santa Encounter.
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  • I want to use a different camera. How do I change which camera is in use?

    You can select which camera you use by clicking the down-arrow menu option on the camera icon - the currently selected camera will be highlighted within a green box. Just click on your preferred camera.
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