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  • Where can I find YourVirtualSanta?

    YourVirtualSanta is available via web browser (e.g. Chrome, Firefox, Safari) at YourVirtualSanta.co.uk.
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  • How can I book a Santa Encounter?

    Visit our website at YourVirtualSanta.co.uk and select ‘Book Santa Now’.
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  • What do I need in order to use YourVirtualSanta?

    YourVirtualSanta can be run on any web browser (e.g. Chrome, Firefox, Safari). You will need a microphone and camera in order to use the video conferencing features. Most devices have these built in, but users can also use external microphones and/or came...
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  • How do I use YourVirtualSanta on my PC or Mac?

    YourVirtualSanta is available via web browser (e.g. Chrome, Firefox, Safari). After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab...
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  • How do I use YourVirtualSanta on my mobile device?

    YourVirtualSanta is available via mobile web browser (e.g. Chrome, Firefox, Safari) by clicking the link to your Santa Encounter, or by downloading the Jitsi Meet app. However, the Santa experience will be greatly reduced on mobile devices due to size lim...
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  • Do I need an account to use YourVirtualSanta?

    You do not need to sign up to use YourVirtualSanta. After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab of your default browser. ...
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  • How much does YourVirtualSanta cost?

    22/11/20 – 22/12/20: £30.00 for up-to 2 children, £60 for more than 2 children (you need to book 2 consecutive time slots to allow Santa and his helpers adequate time for all) 23/12/20 – 24/12/20: £60.00 for up-to 2 children, £120 for more than 2 childre...
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  • What happens in a Santa Encounter?

    Your booking will allocate you up to 20 minutes within the platform. 10 minutes is allowed for set up and troubleshooting of any tech issues. Santa will talk to your child for 10 minutes. The Tech Elf will help with any issues and will moderate the Santa...
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  • What information do you collect?

    After booking, a member of the YourVirtualSanta team will be in touch to collect some information to personalise your child’s Santa Encounter, including: - First Name & Surname (you will need to provide this name to enter the Santa Encounter)- Email ...
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