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  • How do I change the view options?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How can I see all video participants at once?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How do I see Santa’s video?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How do I change my video quality?

    Press the 3 dots in the lower right-hand corner to bring up the options menu. Select ‘manage video quality’. Change the quality of your video if you are experiencing lag or other issues linked to your internet connection.
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  • How do I view the Santa Encounter in full screen?

    Press the 3 dots in the lower right-hand corner to bring up the options menu. Select ‘View full screen’. Repeat to exit full screen.
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  • How do I record my Santa Encounter?

    The Tech Elf will set up your Santa Encounter to record. You will be sent the file within 2 working days of your Santa Encounter.
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  • How do I send a text chat to all participants?

    Click the speech bubble icon in the lower left corner. Messages sent in the chat pop-up will be received by all Santa Encounter participants. This is useful if you are having issues with your microphone.
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  • How do I send a text chat to a specific participant?

    On the user’s video, click the three-dot menu. Select ‘send private message’. Messages sent this way are only visible to the intended recipient. This is useful if you are having issues with your microphone – send a message to the Tech Elf. Messages sent t...
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