Your booking will allocate you up to 20 minutes within the platform. 10 minutes is allowed for set up and troubleshooting of any tech issues. Santa will talk to your child for 10 minutes.
The Tech Elf will help with any issues and will moderate the Santa Encounter, allowing your child to speak to Santa without any magic being lost. Our Reindeer Cam will also be on during the Santa Encounter, showing a live feed of our reindeers.
Santa will use information you have previously provided in order to personalise the experience. Additional family members can join the Santa Encounter but must remain muted in order to allow the child their time to talk with Santa.