The safest place to meet Santa online

 

Santa Loves To Chat To Children

Virtual Santa Experience
Virtual Santa Experience

While lockdown means many face-to-face experiences have been cancelled for 2020, Santa wants to give your child the opportunity to meet him without the need for social distancing or masks, and YourVirtualSanta is the place to do so! Your child will be able to chat to Santa, Mrs Claus and our Elves, with our Reindeer Cam on to keep an eye on Rudolph and his friends!

Santa will talk with your child for at least 10 minutes, with you and invited family members on the call. With information you provide, Santa will personalise the call and talk to your child about their Christmas list and the things they like – will they be on the naughty or the nice list?

Following your Santa Encounter, you will receive the HD recording of your session for your child to rewatch whenever they want! And all of this takes place on our own safe and secure video platform, prioritising safeguarding. It’s why we’re the only police-backed virtual Santa experience!

Santa Pre-Recorded Personal Video Message
Santa Pre-Recorded Personal Video Message

Recorded in the comfort of Santa’s home, our pre-recorded videos are personalised to your child, with Santa talking about their Christmas list and the things they like – will they be on the naughty or the nice list?

Once booked via our website, you will receive a HD-quality video message within 7 days, which your child can watch as many times as they like! Videos may include additional appearances from Mrs Claus, one of our many elves, and even Rudolph and his friends!

Why Your Virtual Santa

Safety Is Key

Our number 1 priority is safeguarding children. Santa, Mrs Claus and Elves have Enhanced DBS checks and are trained in safeguarding and cyber safety.

Secure Experience

We use our own, UK Grotto hosted, secure video platform to ensure safety for all customers.

Keep The Joy Of Christmas

While lockdown means many face-to-face experiences have been cancelled for 2020, YourVirtualSanta gives your child the opportunity to meet Santa without the need for social distancing or masks.

Immersive Santa Experience

Our Santa Encounters include a fully decked out Santa grotto, a Tech Elf on hand to help deal with any issues (no magic lost!), and our personal reindeer cam playing alongside your child’s time with Santa.

The Only Police-Backed Virtual Santa Experience

YourVirtualSanta and our video platform, VirtualSafePlace, are part of the Child Safe Online Services family, backed by the PDSC and BSI.

Supporting Charities

A portion of all bookings will support Demelza Hospice Care for Children and Cancer Research

Demelza Hospice Care for Children  Cancer Research

  • What is YourVirtualSanta?

    YourVirtualSanta is an online Santa’s grotto, allowing families to still meet Santa, even when in-person encounters are not possible.
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  • How is YourVirtualSanta different from other virtual Santas?

    The main focus of YourVirtualSanta is privacy and security. We are the only virtual Santa platform with police backing, and all staff have current DBS certificates and are trained in safeguarding and cyber safety. We use our own secure video conferencing ...
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  • How does YourVirtualSanta implement safeguarding?

    Requirements for Santa & Elf: DBS Enhanced Checked CSOS Online Safety Training Safeguarding Training Police backing from the Police Digital Security Centre (PDSC) Safe, secure online environment, backed by the PDSC Data storage complies ...
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  • Where can I find YourVirtualSanta?

    YourVirtualSanta is available via web browser (e.g. Chrome, Firefox, Safari) at YourVirtualSanta.co.uk.
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  • How can I book a Santa Encounter?

    Visit our website at YourVirtualSanta.co.uk and select ‘Book Santa Now’.
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  • What do I need in order to use YourVirtualSanta?

    YourVirtualSanta can be run on any web browser (e.g. Chrome, Firefox, Safari). You will need a microphone and camera in order to use the video conferencing features. Most devices have these built in, but users can also use external microphones and/or came...
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  • How do I use YourVirtualSanta on my PC or Mac?

    YourVirtualSanta is available via web browser (e.g. Chrome, Firefox, Safari). After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab...
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  • How do I use YourVirtualSanta on my mobile device?

    YourVirtualSanta is available via mobile web browser (e.g. Chrome, Firefox, Safari) by clicking the link to your Santa Encounter, or by downloading the Jitsi Meet app. However, the Santa experience will be greatly reduced on mobile devices due to size lim...
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  • Do I need an account to use YourVirtualSanta?

    You do not need to sign up to use YourVirtualSanta. After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab of your default browser. ...
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  • How much does YourVirtualSanta cost?

    22/11/20 – 22/12/20: £30.00 for up-to 2 children, £60 for more than 2 children (you need to book 2 consecutive time slots to allow Santa and his helpers adequate time for all) 23/12/20 – 24/12/20: £60.00 for up-to 2 children, £120 for more than 2 childre...
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  • What happens in a Santa Encounter?

    Your booking will allocate you up to 20 minutes within the platform. 10 minutes is allowed for set up and troubleshooting of any tech issues. Santa will talk to your child for 10 minutes. The Tech Elf will help with any issues and will moderate the Santa...
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  • What information do you collect?

    After booking, a member of the YourVirtualSanta team will be in touch to collect some information to personalise your child’s Santa Encounter, including: - First Name & Surname (you will need to provide this name to enter the Santa Encounter)- Email ...
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  • How do I join my YourVirtualSanta Encounter?

    After booking, you will be sent a link to your Santa Encounter (this will be a VirtualSafePlace URL). Clicking on a YourVirtualSanta link will open YourVirtualSanta in a new tab of your default browser. When prompted, enter the name given on your booking....
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  • How do I enable my microphone and camera?

    Your browser may request permission to use your camera and microphone when the Santa Encounter launches. You may also need to turn on your camera and microphone if you have used a control on your computer to turn them off. There are options within the San...
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  • I clicked the link but I am not in the Santa Encounter yet. What do I need to do?

    If you can see ‘Waiting for Santa, Mrs Claus or an Elf’ on your screen, your Santa Encounter time has not yet started. When prompted, enter your name (as it appears on your booking) and click to let the Tech Elf know you are waiting to join.
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  • How do I turn my microphone off/on?

    The bottom centre icons control your participation in the Santa Encounter. Clicking the microphone icon mutes and unmutes your microphone. Clicking the small down arrow on the microphone icon will bring up additional microphone settings. You can also pres...
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  • How do I turn my camera off/on?

    The bottom centre icons control your participation in the Santa Encounter. Clicking the video icon turns your video off/on. Clicking the small down arrow on the video icon will bring up additional camera settings. You can also press the V key to toggle th...
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  • How do I leave the Santa Encounter?

    The bottom centre icons control your participation in the Santa Encounter. The red phone icon ends your participation in the Santa Encounter.
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  • I want to use a different camera. How do I change which camera is in use?

    You can select which camera you use by clicking the down-arrow menu option on the camera icon - the currently selected camera will be highlighted within a green box. Just click on your preferred camera.
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  • How do I change the view options?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How can I see all video participants at once?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How do I see Santa’s video?

    The icon in the bottom right corner showing a square made up of 4 smaller squares is the view option. Clicking this will toggle between tiled (all participants visible) and speaker (1 large & several smaller videos) views. We recommend using the tiled...
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  • How do I change my video quality?

    Press the 3 dots in the lower right-hand corner to bring up the options menu. Select ‘manage video quality’. Change the quality of your video if you are experiencing lag or other issues linked to your internet connection.
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  • How do I view the Santa Encounter in full screen?

    Press the 3 dots in the lower right-hand corner to bring up the options menu. Select ‘View full screen’. Repeat to exit full screen.
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  • How do I record my Santa Encounter?

    The Tech Elf will set up your Santa Encounter to record. You will be sent the file within 2 working days of your Santa Encounter.
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  • How do I send a text chat to all participants?

    Click the speech bubble icon in the lower left corner. Messages sent in the chat pop-up will be received by all Santa Encounter participants. This is useful if you are having issues with your microphone.
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  • How do I send a text chat to a specific participant?

    On the user’s video, click the three-dot menu. Select ‘send private message’. Messages sent this way are only visible to the intended recipient. This is useful if you are having issues with your microphone – send a message to the Tech Elf. Messages sent t...
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  • What can I expect from a pre-recorded message from Santa?

    The pre-recorded message from Santa will start with an introductory video from the North Pole, leading you and your family to Santa’s cabin. Santa will then talk to the child directly from his grotto, using the information you have provided to personalise...
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  • How can I book a pre-recorded message from Santa?

    Visit our website at YourVirtualSanta.co.uk, go to ‘Families’ and select ‘Book Video Now’.
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  • How much is a pre-recorded message from Santa?

    1 child £20 2 children +£5 3+ children +£10 A portion of this fee will benefit local charities.
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  • How will I receive my pre-recorded message from Santa?

    The pre-recorded message from Santa is booked online, and within 7 days of receiving your personalisation information a unique link or data file will be sent to you. You will then be able to save the video to play back to the children at a time of your ch...
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  • What information do you collect?

    After booking, a member of the YourVirtualSanta team will be in touch to collect some information to personalise your child’s pre-recorded video, including:- Child’s Name(s) - Child’s personal preferences (e.g., name & age, pets, likes, hobbies, backg...
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